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PROFESSIONAL PROSE

​Trends 2

Tel 5: Ending the call

Tel 3: Reason for the call

Tel 1: Reaching the right person, Messages

​Trends 4

PROFESSIONAL PROSE

Trends 1

Tel 4: Receiving a complaint

Tel 2: Structure of the call

Questions

Summarizing, Conclusion

Body: Presenting Information 2

Body: Presenting information

Outlining, Structuring

Introducing topic, handling questions

Greetings and Introductions

Meetings 6: Handling interruptions

Meetings 5: Objectives, Minutes

Meetings 4: Opening statement, Agenda

Meetings 3: Introductions

Meetings 2: Starting on Time

Meetings 1: Welcome

Meetings 7: Keep on track, Opinions

​Trends 3

​Trends

Telephoning

Presentations

Effective Meetings

Meetings 8: Thanking, Moving on, Break

Meetings 9: Summarizing, Addressing comments

Meetings 10: Taking Questions

Making Requests

Me too

At a company

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