Effective Presentations

• Greeting the public

• Introducing yourself

• Introducing your topic

• Outlining/structuring your presentation

• Body: Arguing, Visuals and Understanding, Digressing, Getting back on track

• Emphasizing and Giving examples, Linking ideas

• Summarizing and Concluding

• Answering Questions

 

 

Business correspondence and the cultural implications of diplomatic communication

• Format of a letter

• Introductory statement

• Defining the problem

• Justifying the problem

• Offering a solution

• Justifying the solution

• Closing

 

 

Effective Meeting Language

• What Makes a Good Meeting?

• Types of Meetings

• Rational Decision Making Process

• Role of the Chairperson

Starting the meeting

Welcoming participants

Introducing yourself and the participants

Making an opening statement

State objectives

Handling interruptions

Keeping on track

Soliciting opinions

Summarizing

Closing

• Role of the Participants

Expressing agreement and disagreement

Interrupting

Expressing opinions

Destabilizing your opponent

Delay tactics

• 4 Role Plays

 

 

Telephoning

• Making the call

• Introducing yourself

• The importance of Chit chat

• Stating the reason for the call

• Concluding the call

• Saying goodbye

 

• Receiving the call

• Introducing yourself

• Transferring the call

• Accepting the call

 

 

Win-Win negotiating

• Types of negotiations and negotiators

• Preparation for the negotiation

• Opening statement

• Diplomatic language

• Bargaining and Making concessions

• Accepting and Confirming

• Dealing with conflict

• Rejecting

• Ending the negotiation